Listening Services

Listening Services at QEII aim to tackle the growing problem of poor mental health and well-being in young people.

Level 1: Isle Listen

Isle Listen provide a referral based, confidential low level 1-to-1 listening service in which Wellbeing Practitioners help students to manage their feelings with concerns such as exam pressure, friendship worries, bullying, social media difficulties and low self-esteem. The programme will work with identified young people to promote positive behaviours and work towards goals, to build the skill set needed to navigate life as a student or young professional.

Parents, Carers and Young people can refer to Isle Listen here.

For any student in year 7 -9 who wishes to access the service, parental permission will be sought before any referral is made. Students in years 10-13 are considered old enough to make such decisions for themselves and to provide their own consent. In the young person’s first appointment an initial assessment will be completed. The focus of this assessment is to introduce the young person to the service whilst gathering information on how to best support them. They also complete a risk assessment during this session and collect minimum data for reporting purposes. Details of this can be found here.

Level 2: Youth Service Listening Service

This service also offers one -to-one support for students who are struggling. Sessions may involve Cognitive Behavioural Therapy (CBT). Referrals to this service are made through the pastoral teams.

For further information on either of these services please download the Listening Service Information and Protocols document below:


Blogs: (Isle Listen – Kindness) (The Guardian – Why Kindness is Important) (Isle Listen – Different but Better) (Isle Listen – 5 Ways to Wellbeing) (Isle Listen – Staying Connected) or (Lots of resources to help you manage your mental wellbeing) (BBC - MHAW and Being Kind 2020) (Childline generally has a lot of great tips on mental health and offers support) (NCCP – Self Care Activities) (Mind – How to seek help for your mental health) (MHF - How to support someone with mental health)

Support for Parents and Carers during Covid-19 to help with online safety at home -

To help support students and parents through this difficult time we have collated a range of documents published by DESC and links to online resources designed to offer help and guidance.




Isle Listen have vey kindly put together and shared a wide range of resources that you may find useful:

Help Sheets and Guides

These are short documents with tips and ideas to support mental wellbeing during this challenging period.











Videos and podcasts

Isle Listen have a number of short videos and podcasts around current topics and mental wellbeing and they range from short tips, to personal stories and training content. They can be accessed via our own YouTube channel -